Content
1. GENERAL TERMS AND CONDITIONSOSLOVANYA
General terms and conditionsosloonline store operations AV-PLANET.SI are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) with the recommendations of the Chamber of Commerce and Industry and international codes for EPoslointo them.
With an online store AV-Planet.si manages:
AV-PLANET audio video store, Matej Glivar sp, Jemčeva cesta 44-B, 1236 Trzin, Slovenia
2. PRODUCT PRICES
Ordering in the online store AV-Planet.si takes place in Slovenian via the internet, email or telephone.
All products with the displayed price can be ordered via the purchase interface (cart-complete purchase), based on which you will receive an official confirmation by email.redaccount. At the same time, you must agree to our terms and conditions.osloMere inquiries about products via the inquiry button are not binding for purchase. The same applies to products without prices, where you can request information about the price or a specific product using the inquiry button.redaccount.
The published prices are valid for online purchases in the case of 100% payment upon receipt of the order.redinvoice or written confirmed offer.
The price of ordered products sent by mail or through parcel distributors may increase byredThe fee charged for this service by the post office or parcel distributor.
All prices are in EUR and include VAT, unless explicitly stated otherwise.
The published prices are valid at the time of placing the order and have no predetermined validity. The validity of the specific predinvoice, and in case of inquiry it is stated on the invoice itselfredaccount.
Despite the desire to provide accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price or delivery of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will be to the mutual satisfaction. The purchase contract between the provider and the buyer is concluded at the moment when the buyer confirms the order in the system via the “complete purchase” button or, in the case of a request, pays the received predinvoice (partially or in full – depending on the conditions stated on theredFrom this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
3. SECURITY
The provider is committed to permanently protecting all user personal data.
Our data protection procedures are in accordance with theredLaw of the Republic of Slovenia on data protection.
- The buyer agrees that the seller may process, store and use customer data received in connection with theoslom, except those that are confidential in nature.
- The seller uses the customer's email address only to inform the buyer about the transaction or (if the buyer agrees) to inform about news, promotions, and the like.
- The seller will not beredtransfer personal data about customers to third parties. Exceptionally, this may be done either at the request of the customer or if the business requires it (e.g. resolving complaints). In such cases, the scope of the transferred data is limited to the minimum necessary level.
- The customer must be informed and have the opportunity to correct, block and delete their personal data from the seller's records, except in cases where the seller needs it for tax reasons or justified requests from state authorities.
Details of personal data protection
4. COPYRIGHT
All product descriptions and other text content are the property of their authors and may not be reproduced without permission.
5. DELIVERY AND RECEIPT OF GOODS
Product availability
We will notify you of product availability and other information regarding your order by email or phone after we receive your order or inquiry. If the ordered product is currently out of stock, we will notify you.redWe will notify you of the expected delivery date as soon as possible. In the event of the possible unavailability of the ordered product, we will inform you of the change and allow you to cancel the order, replace the ordered product, or any other agreed option.
Due to the shortage of semiconductor chips on the market, the consumer electronics industry is extremely affected. As a result, delivery times are longer, suppliers may stop producing certain product lines, etc. We ask for your understanding and patience.redWe do our best to please our customers. For purchases where it is not possible to obtain the product or an alternative that the customer agrees to, we will refund the purchase price in full.
Options for picking up or delivering goods
1. Personal order pickup
You will only be able to take over the goods on the basis ofredby appointment via email or phone. The goods will be waiting for you in the our showroom Hf-Fi Boutique, Ljubljanska cesta 13c, 1236 Trzin. Upon pickup, you can purchase various audio accessories for optimal connection of the purchased equipment or discuss live the best settings for your device.
To schedule a pick-up, call 051436500.
2. Shipping by mail to the buyer's address
Our contractual partner for postal and parcel distribution in the case of sending goods from our warehouse is Post of Slovenia dd
In the case of sending by mail, it may happen that you will receive the invoice separately from the order, predThis applies to all cases where goods are shipped directly from the distribution warehouse.
If you have chosen to have your order delivered by post, the purchase amount may increase byredthe cost of packaging and shipping (depending on the product, inredpurchase, payment method, etc.). The standard shipping cost is 4,88 EUR including VAT.
6. RETURN OF GOODS
In accordance with the Consumer Protection Act (ZVPot), you can return ordered goods purchased under a distance contract (which also includes purchases made over the internet) without giving a reason.
If you decide to withdraw from the contract, you have the right to inform us by email within 14 days that you are withdrawing from the contract. Our customer service will contact you after receiving the email and inform you about the progress of the procedure. In the event of withdrawal from the contract, the costs of delivering the goods are covered by the buyer.
Online purchases are only considered purchases made through the purchase process in our online store. All agreements or purchases made through separate predinvoices or physical purchases made at our point of sale (audio video showroom) are notredreturn of goods.
The buyer who withdraws from the contract or order must return the goods undamaged, in the original packaging and in the same quantity and send them to the seller at his own expense. We do not accept COD shipments. Pred Before using the products/goods, check their suitability! Return of already used products is not possible!
The right of withdrawal only applies to inspecting the goods as you would in a store. This is not the right to 14 days of free use of the product!
The buyer does not have the right to withdraw from the contract in the following cases:
– in contracts whose predmet are goods or services whosereddepends on developments in financial markets, over which the company has no influence;
– in contracts whose preda product is a product that has been manufactured according to the consumer's precise instructions, that has been adapted to their specific needs, and that, due to its nature, is not suitable for return;
– in contracts for the supply of computer equipment or computer programs, if the buyer has opened the security seal.
Refund process
Company AV Planet, Matej Glivar sp will refund the purchase price received to the buyer who withdraws from the contract and returns the product. The purchase price will be transferred to the buyer's account no later than fourteen (14) days after the product has been returned and the withdrawal form has been correctly completed.
We reserve the right to reduce the refund in the event of wear, incomplete return or damage to the product.
Contract withdrawal form in pdf document: withdrawal_contract_form
7. WARRANTY
All products on sale have a warranty from the importer or manufacturer and guaranteed servicing and spare parts in Slovenia.
To exercise the warranty and service maintenance, you can contact us directly or an authorized service technician. When exercising the warranty, the warranty conditions stated on the warranty card, which must be attached to each product, or contained in the invoice, apply. The warranty is valid subject to the instructions on the warranty card and thereduploading a copy of the invoice.
The warranty generally does not apply to: consumables, batteries, Ni-Cd and NiMH batteries and accumulators, light bulbs, floppy disks, optical media, video and audio cassettes, fuses, electronic components, etc.
The warranty does not apply to audio and video recordings and computer programs if the consumer has opened the security seal. Opening the security seal is considered to be breaking the packaging foil or revealing the serial number. Warranty information is also listed on the individual item page. If this information is not available, the item does not have a warranty or the information is currently unknown. In this case, the buyer can contact us to provide the current information.
8. COMPLAINT
The buyer may make a complaint about the goods if they do not have the properties that the seller expressly promised, if the seller sent the wrong products, in the wrong quantity, color or otherwise deviate from the buyer's order. The buyer may make a complaint about the goods within the legally specified deadline and under the conditions for exercising a complaint based on a material defect.
We accept complaints by email at support@av-planet.si or directly through an authorized service center. For information on which service covers a specific brand, please contact us.
Authorized audio video services:
FARADAY doo
Šorlijeva 3
4000 cranes
PosloOur service unit for delivery of defective goods:
Suceva 17, 4000 Kranj
phone: 041 648 916
Email: info@faraday.si
GABER AUDIO VIDEO SERVICE, Peter Kastelic sp
Partizanska cesta 8
1290 Grosuplje
phone: 041 774 274
Email: servis.gaber@masicom.net
PRO ELECTRONICS doo
BTC, Hall 3
1000 Ljubljana
tel .: 01 5411924
email: servis@proelektronika.si
BIROTEHNA doo (Epson)
Lithium Road 259
1261 Ljubljana-Dobrunje
tel .: 01 585 37 77
Email: info@birotehna.si
3 A SERVICE, TRADE, CONSULTING doo (Sony)
Zaloška road 161
1000 Ljubljana
tel .: 01 5461000
email: info@3a.si
Out-of-warranty audio equipment service:
AUDIO S doo
Culprit 5
1000 Ljubljana
phone: 041 882 997
Out-of-warranty video equipment service:
FARADAY doo
Šorlijeva 3
4000 cranes
PosloOur service unit for delivery of defective goods:
Suceva 17, 4000 Kranj
phone: 041 648 916
9. RESPONSIBILITY
All prices and delivery times are valid only when confirmed by company staff. AV-PLANET audio video store, Matej Glivar sp
According to your request, we will send youredWe receive information about the status of the delivery, namely:
- The goods are located in our warehouse or showroom - available for pickup immediately or within 2-7 business days of receiving payment.
- The goods are in stock at our supplier/distributor - available for pickup within two to seven business days of receipt of payment.
- Made-to-order goods – delivery by arrangement, depending on the brand and type of product. In the case of specific orders, we require a 20 – 30% advance payment, other arrangements are possible.
We reserve the right to terminate the contract and the delivery of a specific product for which we determine during the ordering phase that it is no longer available or has been discontinued. In this case, we will refund the full purchase price to the customer or offer an alternative product with similar characteristics.
The provider does its best to ensure that the information published on its pages is up-to-date and correct. However, the characteristics of the items, delivery time or price may change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the buyer of the changes and allow him to cancel the order or replace the ordered item. The provider is not responsible for the content of opinions about the items written by visitors. The provider of opinions pred The provider is not responsible for the information in the reviews and disclaims any liability arising from the information in the reviews. Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee the properties of the item.
The provider has the option to withdraw from the contract with the customer only if a manifest error is found (Article 46 of the Civil Code). A manifest error is defined asredthe essential properties of predmeta and all errors that are considered decisive according to the customs of trade or the intention of the parties and that the provider would not have confirmed or concluded the contract if it had been aware of. This also includes obvious errors in the price.
The provider reserves the right to change the terms and conditions.oslochanges at any time and in any way, regardless of the reason and without notice.redwalking warning.
10. TERMS OF PAYMENT
Methods of payment
1. Payment by postredaccount
Bank transfer to our bank account byredan invoice sent to you by email by the online store system after you have made and confirmed your purchase.
Another option is a bank transfer.redan invoice prepared for the customer based on a custom request (e.g. in the case of a product without a price, the product is not available in the online store, it is a specially customized product or set, the customer wants a separate predaccount, etc.).
You can make the transfer using online banking orredYou can pay your bill at a bank or post office counter using a payment slip. This is the most convenient and safest payment method that we offer to our end customers and also to our customers.osloto my customers.
When payment is maderedOnce the invoice arrives at our account, the delivery process will begin within the agreed deadline.
You can receive the invoice separately from the package, by regular mail or email.
This payment method allows for most products additional discount, which is charged at the purchase confirmation stage. Delivery on purchases nad 150 EUR is free (Slovenia).
2 PayPal
Secure online payment via PayPal is easy and fast. It prevents misuse of your account.redcredit cards and/or personal data. Paypal payments are available to both individuals and legal entities.
More: Paypal
3. Cash payment
We enable customers who decide to make a purchase when visiting our audio video salon and want to purchase, for example, a product from stock or an exhibition exhibit. In this case, a cash receipt is issued on the spot.
4. Payment by card
We allow payment with the following cards for customers who decide to make a purchase when visiting our audio video salon:
Mastercard, VISA, BA, Karanta, Maestro, DINERS CLUB;
We use reliable card paymentoslothrough the Bankart POS terminal;
We allow payment with the following cards for online purchases:
Mastercard, VISA, Maestro, American Express;
Card transactions are processed through the Stripe portal, which uses sophisticated machine learning to provide unrivaled protection for our customers' online purchases.
If you pay by card, you do not pay us any additional fees!
5. Purchase in installments via Leanpay (up to 84 installments)
Leanpay is an affordable service that allows installment purchases with quick approval online.
We provide Leanpay financing under the following conditions:
- from EUR 200 to a maximum of EUR 12.000;
- in 6, 12, 18, 24, 36 or 48 servings.
What do I need to use Leanpay services?
- I must be an adult Slovenian citizen with permanent residence in Slovenia;
- I need a positive kredurgent ocean;
- I need a valid card that allows online payments.
- Check yours LIMIT
Read the general terms and conditions of use of Leanpay here.
6. Purchase in installments (up to 36 installments)
We offer installment purchase of products to DINERS CLUB cardholders. Upon purchase, the customer can pay at the point of sale AV-PLANET choose an option from 2 to 36 meals.
The purchase amount is limited by the available spending limit on your card!
Obtaining a card: DINERS CLUB
7. Purchase in installments via NLB Buy&Go. (up to 84 installments)
We also offer installment payments with NLB Buy&Go in our store. Make your purchase inredAmounts up to €15.000,00 can be divided into up to 84 equalredof meals.
NLB Buy&Go prednesses
- up to 84 meals
- without deposit
- no hidden costs
- will be €5.000 with ID only
- approval immediately
- for customers of all banks
- Possibility of payment in installments also for foreigners
What do I need to buy with NLB Buy&Go?
purchase up to €5.000
- personal document,
- bank card,
- tax number
- and a smartphone.
purchase up to €10.000
- personal document,
- latest bank statement,
- tax number
- and a smartphone.
purchase up to €15.000
- personal document,
- the last three bank statements,
- the payroll that wasredthe borrower received in the previous month,
- tax number
- and a smartphone.
Who can shop with NLB Buy&Go?
You can shop with NLB Buy&Go installments if:
- you are at least 18 and no more than 80 years old,
- you receive rednot monthly income (salary or pension),
- you are a citizen of the Republic of Slovenia*,
- you have permanent residence in the Republic of Slovenia,
- you have your own mobile phone at the time of signing the contract.
* Up to €8.000,00 can be purchased in installments by a foreign citizen who meets special conditions. Self-employed persons or private individuals can also purchase in installments.
9. Operational equipment rental (legal entities only)
FOR ALL FORMS OF LEGAL ENTITIES (doo, dno, kd, sp, dd, institutes, schools, public institutions) we offer the option of operational equipment rental with repayment terms of 12 - 60 months.
The main characteristics of this type of financing:
- For inredfrom €500 net onwards
- Repayment options from 12 to 60 months
- No deposit* and no VAT payment in advance,
- No approval costs untilred€5.000 net, nad that inredapproval costs €75 + VAT regardless of the amount
- The monthly annuity does not change and is always the same.
- Decision on redemption, exchange, refund only after the end of the period
- Financing inredsame day, approval takes up to 2 hours for amounts up to EUR 25.000
- Everything in one place, no extra routes
- You only need company information
11. TERMS AND CONDITIONS AND REGISTRATION INFORMATION
Registration
For the needs ofoslovanya AV-PLANET audio video store, Matej Glivar sp (in nadsending: administrator) collects the following data:
– first and last name,
– address and place of residence,
– email address,
and other data that the user enters into the form on the website av-planet.si
Upon registration, the user may (optionally) agree to receive notifications to the specified email address, but not more than five notifications per month. In the notifications, registered users will be informed about special benefits and promotions, they will receive promotional codes for additional benefits, prednew product launches and notifications about current prize competitions.
We are not responsible for the accuracy of the data entered by the user.
Data protection
Online store manager AV-Planet.si, AV-PLANET audio video store, Matej Glivar sp, is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-1-UPB-1).
12. COMPLAINTS
The provider complies with applicable consumer protection legislation.
In case of complaints, disputes, problems, the buyer can contact the provider at the email address info@av-planet.siThe complaint handling process is confidential.
The provider responds to all complaints by email or telephone as soon as possible and within the framework of legal obligations depending on the type of complaint.
The provider is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic andredthe nature of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute.red courts. Therefore, the provider makes every effort to resolve any disputes amicably.